Cookie Policy

This Cookie Policy explains how cookies and similar technologies work on this website, including pages related to Pinnacle. We use them to keep the site secure, remember your preferences, measure performance, and support a smoother browsing experience.

This page is designed to help you understand what information may be stored on your device, why it matters, and what choices you have. We aim to keep this explanation clear, transparent, and easy to use.

What Cookies Actually Do Behind the Scenes

Cookies are small text files placed on your computer, phone, or tablet when you visit a website. They help the site recognize your browser, remember certain settings, and understand how visitors use different pages.

Cookies can be set by the website you are visiting, often called first-party cookies, or by outside providers, often called third-party cookies. Similar technologies, such as pixels, tags, scripts, and local storage, may also be used for related purposes like analytics, security, and advertising.

Cookies do not usually give us direct access to unrelated files on your device. Instead, they typically store limited technical or preference-based information, such as session identifiers, language settings, login status, or aggregated usage data.

Why We Use Cookies on This Site

We use cookies to make the website function properly and to improve how it performs over time. Some cookies are necessary for core features, while others help us understand how visitors interact with content and where improvements are needed.

Cookies may be used to:

• keep the website secure and help prevent fraud or abuse
• remember settings such as language, region, or cookie preferences
• support page navigation and core functionality
• analyze traffic, usage trends, and page performance
• improve content, layout, and overall user experience
• measure the effectiveness of campaigns or referrals
• support personalized content or limited advertising features, where permitted

Not every cookie is active at all times, and the specific cookies used may change based on the part of the site you visit, the device you use, and whether you have provided consent for optional cookies.

The Key Types of Cookies You May Notice

Essential Cookies That Keep the Site Running

Essential cookies are required for the website to operate correctly. These cookies support core functions such as page navigation, security checks, fraud prevention, session management, load balancing, and access to protected areas.

Because these cookies are necessary for basic site operation, they usually cannot be switched off through our cookie tools. If you block them through your browser, certain parts of the website may stop working or become unavailable.

Functional Cookies That Remember Your Preferences

Functional cookies help the website remember choices you make so your experience feels more consistent. For example, they may store language settings, region preferences, login convenience features, or other customized options.

These cookies are not always strictly necessary, but they can make the website easier to use. If disabled, some personalized features may no longer work as expected.

Performance and Analytics Cookies That Help Us Improve

Performance cookies collect information about how visitors use the website. This can include which pages are visited most often, how long users stay on a page, whether a feature works as intended, and whether visitors encounter errors.

In many cases, this information is collected in aggregated or de-identified form. We use it to monitor traffic, improve speed, identify technical issues, and make informed decisions about content and design.

Marketing Cookies and Similar Technologies

Marketing cookies may be used to measure the success of promotions, limit repetitive ads, and show content that is more relevant to your interests. These cookies can be set by us or by trusted third-party partners.

They may track browser activity across websites over time, subject to applicable law and your consent choices. If you reject these cookies, you may still see ads, but they may be less relevant to your interests.

How Long Cookies Stay on Your Device

Some cookies are session cookies, which means they expire automatically when you close your browser. Others are persistent cookies, which stay on your device for a set period or until you delete them manually.

The lifespan of a cookie depends on its purpose. Security and login-related cookies may be short-lived, while preference or analytics cookies may remain longer so the site can remember settings or measure usage over time.

Third-Party Cookies You Should Know About

Some features on this website may rely on third-party services. These providers may place their own cookies or use similar tracking technologies when you interact with embedded content, analytics tools, live chat features, videos, payment-related tools, or social media integrations.

Examples of third-party service categories may include:

• website analytics providers
• advertising and campaign measurement partners
• fraud detection and security vendors
• customer support tools, such as live chat
• media and content delivery services

When third parties place cookies, their own privacy or cookie policies may also apply. We encourage users to review those policies to better understand how those providers handle data.

Consent Choices and When We Ask for Permission

Where required by applicable law, we request your consent before placing non-essential cookies on your device. This usually applies to functional, analytics, and marketing cookies that are not strictly necessary for site operation.

When you first visit the site, you may see a cookie banner or preference tool that allows you to accept, reject, or customize optional cookies. Your choices can usually be updated later through the site's cookie settings link or similar preference center, if available.

Essential cookies do not generally require consent because they are necessary for the website to function properly.

How to Control, Disable, or Delete Cookies

You can manage cookies in several ways. Most browsers allow you to block, restrict, or delete cookies through settings. You can usually also clear stored browsing data, including cookies, at any time.

Browser settings differ, but common options include:

• deleting all cookies
• blocking all cookies
• allowing cookies only from selected sites
• blocking third-party cookies
• clearing cookies when the browser closes

If you choose to block or delete cookies, some parts of the website may not function correctly. For example, you may need to re-enter preferences, certain pages may load less efficiently, and some security or login-related features may be limited.

For convenience, you can usually find cookie controls in the "Settings," "Privacy," or "Security" area of your browser. If you use multiple devices or browsers, you may need to update your preferences on each one separately.

What Happens If You Turn Cookies Off

Disabling cookies can change how the website performs. Essential site functions may be affected, and your experience may become less personalized.

Depending on which cookies you disable, you may notice:

• repeated preference prompts
• slower or less consistent page performance
• limited access to certain tools or account-related areas
• less accurate analytics that help us improve the website
• advertising that is broader and less relevant

Even if you reject optional cookies, the website may still use essential cookies needed for security and basic operation.

Data Protection and Privacy Matters

Cookies may collect technical data such as IP address, browser type, device identifiers, operating system, referring URLs, page interactions, and approximate location data based on IP. In some cases, this information may be considered personal data under applicable privacy laws.

Where that applies, we process cookie-related data in line with our broader privacy practices, including legal obligations related to transparency, data security, and user rights. We take reasonable steps to protect information collected through cookies and similar technologies.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, site features, or the services we use. When updates are made, the revised version will be posted on this page with a new effective or updated date where appropriate.

Your continued use of the website after changes take effect means the latest version will apply, subject to any consent choices required by law.

Questions About Cookies or Privacy

If you have questions about this Cookie Policy, cookie preferences, or privacy-related concerns, you can contact us through our support channels. If you are using services connected with Pinnacle, customer support may also be available through live chat, the FAQ section, or by email at "customerservice@pinnacle.com."

Please include enough detail in your message so we can respond efficiently, such as the browser or device you are using and the nature of your request.

This policy is intended to give you a clear view of how cookies are used on the site and how you can stay in control of your choices.